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  • Free next Day delivery On Orders Over £150 Ex. VAT
  • 30 Days Credit Available For All Account Holders
  • Call Us Monday - Friday, 7am - 4.30pm

Terms and Conditions

1. Price 

a) The price of goods and delivery excluded VAT, which shall be charged at the rate applicable at the time of the invoice.

b) We reserve the right to vary specifications and prices without notice. It is the responsibility of the purchaser to determine the exact price of each item at the point and time of purchase.

c) All prices quoted orally or in writing that are lower than catalogue prices are to be confirmed and thereafter regarded as discounted prices.

2. Payment

a) New customers are requested to pay by credit/debit card at the time of ordering. 

b) Where credit is given (only applicable when you have completed a Credit Application Form which has been accepted), payment is due on the 28th day of the month following the month in which the invoice has been issued, unless otherwise agreed.

c) In the event of the existence of an outstanding account, we reserve the right to withhold future deliveries until such time as all outstanding accounts have been paid.

d) Any Credit Account Customer presenting us with a cheque which is returned by their bank will be charged by us a sum of £10.00 to cover the cost of bank charges and administrations. The full amount must be settled in a way satisfactory to us and all further transactions thereafter must be carried out in cash or debit card. 

3. Title & Risk

a) Title to goods does not pass to the purchaser until payment is made in full of the amount on the invoice.

b) Deliveries will be off-loaded at the roadside. If the customer orders the delivery vehicle off the public highway, this will be at the discretion of the driver and entirely at the customer's risk.

c) No responsibility is accepted for loss of profits, including expenses or any consequential loss attributed to defects in material or delay in or non-delivery of goods.

4. Responsibility

a) The purchaser must at all times make sure that the items are suitable for their use and meet with their requirements and purpose, and we cannot be held responsible in any way in that regard.

b) Responsibility for the goods shall pass to the purchaser from the time of the delivery and shall be stored appropriately and in such a way that they are identifiable as the property of Sitepro until title has passed to the purchaser.

5. Delivery

a) All consignments are to be checked and signed for by the purchaser and any complaints regarding quality, size or quantity should be made in writing within 10 days.

b) Time is not the essence of the contract or a term of the contract. We will not be liable for delays in delivery or any loss, consequential or otherwise that may occur as a result of any delay. We will do our utmost to fulfil any delivery dates and times.

c) Free delivery of goods on orders over £75.00 before VAT is normally offered on most items, to be confirmed at the time of the purchase. A contribution to the delivery costs will be charged on other items. Next working day before 12 noon delivery applies to orders placed before 4 PM and providing the goods are in stock.

6. Returns and Guarantees

a) Incorrectly ordered goods can be returned at our discretion. Credit will be given, providing that goods are not soiled, damaged or cut in any way and that we have been notified in writing within 10 days of delivery. A 20% restocking fee will apply to any returned items and return delivery costs will be at the expense of the purchaser. Special order items may not be returned for credit.

b) If within the guarantee period (if any) offered by any of our suppliers/manufacturers, the goods are proved to be defective in workmanship, materials or design, we will at our option, replace, repair or refund the price of the goods concerned.

7. General

a) Items will not be held in pursuance to an order for more than 30 days without payment being made on a proforma invoice basis.