COVID-19 DELIVERY UPDATE
We have introduced non-contact kerbside deliveries in order to adhere to current social distancing guidelines from the Government. The safety of our couriers and our customers is paramount, therefore our drivers will maintain a safe distance of two metres from customers during the delivery process.
We have also suspended the need for signatures as proof of delivery as part of our social distancing measures. If you have any queries regarding your delivery, please feel free to contact Customer Services on 0800 999 2429.
HOW QUICKLY CAN YOU DELIVER?
If your order is placed by 4 PM, the estimated delivery time is the next working day. Orders placed after 4 PM on Friday or during the weekend will not be processed until Monday. We also offer a range of special delivery options as follows:
|(Order Value EX. VAT)||NEXT DAY BEFORE 5PM||NEXT DAY BEFORE 12 NOON||NEXT DAY BEFORE 10:30 AM||SATURDAY|
|Up to £150||£15 + vat||£30 + vat||£45 + vat||£50 + vat|
|Over £150||FREE||FREE||£30 + vat||£35 + vat|
We can also offer timed delivery options at an extra cost, if you would like to find out more or arrange a timed delivery, please call us on 0800 999 2429.
Please note that the above delivery information applies to UK mainland only. Some areas of Northern Scotland and Cornwall have a longer delivery time - please contact us to confirm.
DO YOU DELIVER TO INTERNATIONAL AND NON-MAINLAND UK ADDRESSES?
Yes, we are experienced in off-shore and international deliveries. Please email us or call us FREE on 0800 999 2429 (International +44 800 999 2429) to request a quotation and lead time. Some of the countries we have delivered to include France, Spain, Italy, Germany, Finland, Denmark, Sweden, Switzerland, Norway, Malta, Australia & USA.
RETURNS & REPLACEMENTS
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. Please allow 10 to 14 days for the processing of your return.